Careers

Join Vouch

We are constantly on the prowl for talents to join our team and grow with us.

Our people are at the core of everything we do, and we empower them by having a really fantastic work culture. Just ask anyone in the office, they’ll vouch for us (ba dum tss). That said, we’re not looking for mediocrity, but someone who can inspire positive change. 

Find out more about our openings and contact us if you are a fit!

 

Openings

We’re looking for a Product Manager to join the Attractions team at Vouch. You’ll be part of a growing and dynamic team delivering intuitive digital solutions to enhance the user experience for Attractions.

Key Responsibilities

  • Crafting compelling user experiences using our platform
  • Liaising with customers to push digital transformation initiatives
  • Ensure successful delivery of projects from conception to launch
  • Executing, documenting, and improving internal processes
  • Tracking and analysing success metrics to drive product development

At Vouch, our people are at the core of everything we do. Join us if you:

  • Relish a fast-paced, growth-oriented working environment
  • Are an excellent communicator
  • Believe that team work makes the dream work
  • Know how to organise and self-manage your tasks
  • Instinctively think of the next step
  • Are quick to pick up new skills
  • Figure out how to improve things instead of expecting them to be perfect

We welcome applicants from all backgrounds, but it’s a bonus if you have:

  • A degree in a relevant field 
  • Specific skillsets (e.g. UI/UX Design, Data Analysis) to bring to the table
  • Experience with working and maintaining strong relationships with clients
  • Experience using various platforms/software (e.g. Figma, Xero, Jira, Shopify, Miro)
  • Experience working in/with the Attractions sector

This position is based in Singapore. Interested applicants, please email venessa@vouchconcierge.com with the subject title “Application for Product Manager” and your resume.

We’re looking for someone that empathises with the customers we work with, someone who is passionate about changing the way hotels are being run.

Key Responsibilities

  • Lead the ideation, technical development, and launch of innovative products
  • Coordinate with business and tech stakeholders to drive a product from inception to live
  • Identify strengths, weaknesses, opportunities and threats relevant for the product success
  • Define and analyse metrics that inform the success of products
  • Understand product strategic and competitive position in the region and work to improve it
  • Suggest recommendations and influence team strategy through the use of effective communication
  • Support the team to work towards long-term ambitious goals, while identifying intermediate milestone goals

In order to be successful in this role, we need someone who has

  • A strong track record of managing the full life cycle of a technical product – from ideation to ship to continuous refinement of software and/or hardware products – as a PM or entrepreneur
  • 5+ years experience in building software products as a product manager or product owner
  • Experience as a product manager working with different sets of clients
  • Communication and presentation experience
  • Experience in Product strategy and leading a team of Product Managers

This position is based in Singapore. Interested applicants, please email joseph@vouchconcierge.com with the subject title “Application for Product Manager” and your resume.

We’re looking for someone that empathises with the customers we work with, someone who understands that it’s a really tough time now for travel and wants to do something to help.

Key Responsibilities

  • Own the full sales funnel from first contact until closure (yes, we’re a small team so you bao ga liao)
  • Working together with company leadership on sales strategy, pricing and launching new products (table top exercises that transform into swift action)
  • Collaborate closely with the team leads of other functional teams to improve cross-team workflows (so we don’t promise things that will piss our product teams off!)

In order to be successful in this role, we need someone who has:

  • A minimum 3-5 years of hotel software sales experience or a minimum of 3-5 years of hospitality industry experience (or you’re just incredibly good at talking).
  • Good relationships with prominent hotel chains and potential hires in key markets (relationships do matter in our industry)
  • Successful sales track record and excellent negotiation skills (don’t worry there won’t be “sell me this pencil” type of questions during the interview)
  • Basic knowledge of Software application, infrastructure and systems (the term “3-tiered architecture” actually means something to you)
  • Understanding of the sales process and dynamics of hotel structure (you know what’s the difference in job scope of the Director of Rooms and the Front Desk Manager)
  • A commitment to excellent customer service (after closing you’re not gonna abandon the customer)
  • Excellent written and verbal communication skills (when you heard the word “umbrage” you actually knew what it meant)
  • Excellent interpersonal skills, including the ability to quickly build rapport with customers 
  • Able to work comfortably with a team in a fast-paced environment (things change so quickly, you better believe it)

This position is based in Singapore. Interested applicants, please email joseph@vouchconcierge.com with the subject title “Application for Sales Representative” and your resume.

We’re looking for a creative individual responsible for creating on-brand graphics, engaging animations, appealing videos and other marketing content.

Who are we looking for?

  • You are a master designer and producer for digital, interactive online contents including social media, promotional and advertising artworks.
  • You know that the best designs go beyond looking great, and you are able to apply strategic creative thinking to your creatives.
  • You are adept at finding ways to accelerate new customer acquisition and generate product demand.
  • You know how to spark conversation on social media and have smart ideas to share about the things that matter to our followers.
  • You are a dependable support and a great driver for all digital and offline marketing efforts.
  • You have a keen eye for process and workflow improvement and proactively suggest changes.

Requirements

  • A diploma or bachelor’s degree with a major/minor in graphic design, digital design, marketing, or related fields; or an outstanding portfolio of graphic work
  • At least two years’ experience in a similar role
  • Independent, dynamic self-starter and desire to work in a fast-paced environment
  • Excellent verbal and written communication in English
  • Resourcefulness and willingness to learn and adapt
  • Past experience with Copywriting, Google Analytics, WordPress, Hubspot, or other marketing tools a plus!

This position is based in Singapore. Interested applicants, please email angie@vouchconcierge.com with the subject title “Application for Brand & Marketing Executive” and your resume.

We’re looking for a Special Projects Lead to join the Special Projects team at Vouch. You’ll be part of a growing team that delivers solutions to enhance the digital experiences at shopping malls, government agencies, institutions and more.

Key Responsibilities

As Special Projects Lead, you will manage accounts under your care and ensure that their digital concierges are doing a good job. This means monitoring and reporting on their performance, addressing issues that arise along the way, overseeing projects that enhance them, and being the person fronting engagements with these accounts on one hand and coordinating with our engineers on the other. Your work will impact not just Singapore but overseas as well (e.g. such as when tourists visit the VisitSingapore website).

Who are we looking for?

You don’t need to know how to do programming or know how to code, but you must have the right mentality to be willing to learn new things and come out of your comfort zone. Skills are important, but we place a greater emphasis on attitude and character.

You need to be able to communicate well, and be able to get along with the team. You are independent, logical and able to proactively find solutions to problems. Also, integrity is non-negotiable. Project management skills and familiarity with Agile methodology would be a huge bonus.

This position is based in Singapore. Interested applicants, please email limonium@vouchconcierge.com  with the subject title “Application for Special Projects Lead” and your resume.