Hyatt House Kuala Lumpur Reduces 40% Of Phone Enquiries Through Technology At the heart of Kuala Lumpur, rests Hyatt House Kuala Lumpur, Mont Kiara. In an upscale and affluent township, the area provides a plethora of dining options, premium fashion chains, and vibrant nightlife, connecting guests...

Incremental Revenue Generation for Bangkok Hotels Meet Joe, a traveller ready to explore the world again after the borders have opened. His first stop, the city of smiles - Bangkok. Having been cooped up at home due to the pandemic, the desire to travel and spend...

Effective Strategies For Increasing Positive Guest Reviews No matter what one might say, first impressions do count. As early as 2014, a TripAdvisor survey[1] reported that hotel-goers read between 6 to 12 reviews before deciding on a hotel. Moreover, the same report suggested that 96 per...

Benefits Of A Self-Service Guest Journey For Guests & Hotels Walk into virtually any fast food restaurant in Singapore today, and you will be greeted not only by the service staff, but also by a row of self-service ordering kiosks. Indeed, self-service kiosks have become increasingly...

Elevating Hotel Guest Experience In Kuala Lumpur Through Technology Malaysia reopened its borders to international travellers on 1 April 2022, including its land borders with Singapore. With Singaporeans recording the most number of tourist arrivals into the country, hotels can expect a high influx of guests...

5 Ways To Boost Guest Experience for Hotels in Bangkok A New Normal For Bangkok’s Hotel Industry With Thailand’s borders projected to fully open in July 2022, the tourism sector is projected towards a forward-looking recovery after contractions in 2020 and slow growths in 2021 due to...

4 Things Hotels Should Take Away From The Pandemic Prior to the onslaught of the COVID-19 pandemic, the hospitality industry thrived across the globe – though with the exception of only making small leaps of progress when it came to innovating the guest experience. Now, in...

5 Ways Data Analytics Enhance Guest Experiences At Hotels In a world where technology is constantly evolving, it is no surprise that we are seeing more sectors employ data analytics as they recognise its importance – with it, no segments are immune, not even the hotel...