Highlights Stayfolio is a boutique accommodation solution provider that focuses on providing a peaceful stay in the picturesque suburban areas, and Stayfolio’s properties have gained popularity among young, urban professional women in South Korea. Vouch provides the latest hospitality innovation that enhances guest experience by providing guests...

Highlights Crowne Plaza Bandung is a five-star IHG hotel in downtown Bandung, Indonesia that seeks new technologies to become more sustainable and efficient in its daily operations Vouch created the Digital Concierge Jaka, which is easy to use and requires minimal training for the staff, and it...

Highlights Museums need to adapt to the pandemic by leveraging digital technologies to disseminate information to visitors safely and to engage visitors in innovative ways Vouch’s Digital Guide is a digital solution that helps museums to not only deliver information to guests safely, but also create memorable...

PARKROYAL COLLECTION Marina Bay Takes Operational Efficiency to The Next Level with VouchHotels under the Pan Pacific Group are taking gigantic steps towards operational efficiency, with properties under the chain partnering with Vouch to ensure a smooth transition into the ‘new normal’ as borders reopen.Formerly known as...

HighlightsWith a sudden influx of staycation guests during the December holidays, hotels in Singapore face difficulties in crowd management during check-in, resulting in a surge of complaints from guests and negative press coverage.The real issues the hotels faced were labour crunch for Housekeeping and a...

The COVID-19 pandemic turned 2020 into an extraordinary time for hotels everywhere, during which uncertainty was the only constant. At Pan Pacific Singapore — a 790-room luxury hotel that counts the Esplanade and Singapore Flyer as its neighbours — there was a more important constant...

A luxury 5-star hotel located in the city’s vibrant downtown, InterContinental Singapore Robertson Quay (ICSRQ) was busy year-round with guests checking in and a constant flow of customers to the five celebrated dining outlets located within the hotel. However, operations soon slowed down in late...

Andaz Singapore Case Study UPDATE: The Andaz Singapore chatbot project was so successful, that it won Hyatt International’s prestigious CEO’s Award for Innovation! Read on to find out more about it!   About Andaz Andaz Singapore is a hotel under the Hyatt International group that is situated near Marina...