Freedom to do the things that matter

“Vouch is the preferred digital solution vendor for Frasers Hospitality and they have remained competitive, even in times of a pandemic, with new and relevant feature developments for their platform. The properties we’ve implemented Vouch in have experienced high productivity savings, and we intend to continue implementing them across the rest of our properties.”

"Thanks to Vouch, the swimming pool is finally fully managed after a year of opening! Before the grand opening, we handled the bookings on a first-come-first-served basis. This caused congestion and customers complained about the pool and hotel service. [Vouch's] Facility Booking module allows our guests to reserve time slots for facilities on their Guest Experience Platform. The Vouch team has visited our hotel several times and has been really helpful in meeting our needs in many ways. In addition, customer satisfaction with the swimming pool has improved greatly as it is now possible for guests to check the pool's capacity and select a different time slot."

"With the Digital Compendium, we are able to focus on our green initiatives by going paperless, and elevate guest experiences by providing useful information targeted towards their travelling needs. You're certainly in good hands with Vouch."

"Vouch has been a huge support in helping us manage operational workload with the creation of our digital assistant, IRIS. Since the FAQs are now easily accessible on IRIS, our call centre is receiving less calls pertaining to enquiries, and our dropped call rates are significantly reduced."

“Vouch is a great hospitality solution partner that has helped us a lot in becoming a more sustainable and efficient business. I would be happy to recommend Vouch to all IHG hotels in Indonesia.“

"We deeply appreciate Vouch’s help in saving time for our staff to answer guest queries, and in creating better experiences for guests staying in Stayfolio properties."

"ANMON’s concept is geared towards the Digital Generation and Vouch's digital solution was a perfect fit. I highly recommend Vouch to any businesses looking to go digital!"

"Vouch has been an amazing partner throughout our journey in reopening the business, after a short hiatus. The team has been quick in taking action in this new normal, and have worked hand-in-hand with our team to launch great new functionalities that not only help us to serve our customers better, but also brought Andaz Singapore into the future of hospitality."

"Vouch’s solution helps us reduce the time spent on manually collecting health declarations and temperature checks, leaving more time for the team to create something more personalized for the guests on special occasions. We are thankful to have the time savings to do something more meaningful for our guests and they are very appreciative of these heartfelt efforts."

“Vouch’s digital platform is a valuable contactless hotel technology that has effectively supported the Operations team at Capri by Fraser, Changi City. It has freed up the call lines for enquiries and requests, allowing better management of guests’ feedback. Calls are now converted into interactive conversations via the digital concierge, reducing the occurrence of unanswered calls during peak period."

"As we approached the year-end holiday season of 2021, our resort was facing an influx of guests and urgently needed a solution to help manage guest scheduling for our facilities. Vouch was exactly what we needed. With their Facilities Booking Management, our facilities could operate smoothly and according to safe distancing measures, without laborious monitoring by our staff. The solution is now deployed across different amenities in our hotel and our guests can make bookings easily for our pool, gym, shuttle bus, and breakfast slots. We are thankful to the Vouch Customer Success team for setting up such an effective system so quickly, you have been a great help to our operations and guests!"

"Vouch has helped improve productivity for our operations and given us more flexibility. By using Vouch’s Contactless Dining at our pool bar, we can now assign our service team efficiently, and when necessary, deploy staff to other departments to help."

“Initially, we were worried that our guests might not be ready to embrace the use of new technology, but our worries were unwarranted. Since we started using Vouch, our guests are able to make facility bookings easily and information about facility usage can be informed in advance. This has helped increase our staff’s work efficiency greatly.”

“Our hotel is very satisfied with the digital transformation journey taken with Vouch. Our productivity is enhanced by automating tasks that used to be done manually, resulting in many man-hours saved. Savings from such efficiencies are channelled to provide support in other key interaction areas and increase personalised service for guests. On top of that, RevBooster has also been very effective in building awareness for in-house promotions, and we are seeing healthy ancillary revenue growth since implementation!”

"The operations team at Capri by Fraser, Bukit Bintang is very satisfied with our collaboration with Vouch. Vouch was extremely proactive in setting up the guest platform and continued to provide excellent recommendations to enhance our hotel’s digital guest experience. Not only are we able to offer our guests an intuitive platform for contactless and safe interactions, but we have also saved significant man-hours with more efficient workflows through Vouch."