Hotels typically face challenges such as understaffing and high dropped call rate, leading to low ancillary revenue and compromised guest satisfaction. Digital hotel technology is the key to overcoming challenges in traditional means of hotel operations and redefining guest experience. The Vouch Guest Experience Platform is the...

Many hoteliers often misunderstand the cost of implementing hotel innovations. An alternative cost evaluation shows that a smart hotel technology could cost as low as 0.1% of each room’s revenue. Besides direct impact on revenue, digital solutions could help you realise dramatic labour savings every month,...

PARKROYAL COLLECTION Marina Bay Takes Operational Efficiency to The Next Level with Vouch Hotels under the Pan Pacific Group are taking gigantic steps towards operational efficiency, with properties under the chain partnering with Vouch to ensure a smooth transition into the ‘new normal’ as borders reopen. Formerly known as...

Service: More Important Now Than Ever Before At the core of hospitality lies positive guest experiences, and this remains true across most service industries. Research shows that hotel guests who are positively engaged spend up to 140% more than those who reported undergoing negative experiences. Additionally, as a...

With a sudden influx of staycation guests during the December holidays, hotels in Singapore face difficulties in crowd management during check-in, resulting in a surge of complaints from guests and negative press coverage. The real issues the hotels faced were labour crunch for Housekeeping and a...

To ensure the safety of guests and staff, and maintain operational excellence with lean workforce, reopening hotels should consider integration of contactless solutions to their standard workflow. One solution is improving staff efficiency through an automated self-service platform, powered through guests’ personal mobile devices, with no...

With mobile phone ownership becoming the norm, how useful can the in-room phone continue to be? Landline telephones were first introduced into hotel rooms towards the 1900s, although it was only in 1986 that Teledex Corp rolled out telephones designed specifically for the hotel guestroom. Since...

Changing times in Hospitality The COVID-19 pandemic turned 2020 into an extraordinary time for hotels everywhere, during which uncertainty was the only constant. At Pan Pacific Singapore — a 790-room luxury hotel that counts the Esplanade and Singapore Flyer as its neighbours — there was a...

A luxury 5-star hotel located in the city’s vibrant downtown, InterContinental Singapore Robertson Quay (ICSRQ) was busy year-round with guests checking in and a constant flow of customers to the five celebrated dining outlets located within the hotel. However, operations soon slowed down in late...

A bot has beaten humans yet again! At the rate that bots are progressing, should humans be worried? Andy, the digital concierge for Andaz Singapore, has been awarded Hyatt International’s “CEO’s Award For Innovation” this year. The “CEO’s Award For Innovation” is awarded annually to a hotel...