Bespoke by Vouch
Generate Incremental Revenue through Personalisation
Bespoke by Vouch is a powerful pre-arrival platform where guests can add-on experiences and customise their stay at your property through targeted personalised offers.
This platform enables complete back-end control on how your hotel upsells rooms and cross-sells services for every guest in advance.
This platform enables complete back-end control on how your hotel upsells rooms and cross-sells services for every guest in advance.
How It Works
Pre-Arrival:
Receive Automated Email
Receive Automated Email
Guest receives automated email 3 days before arrival
Pre-Arrival:
Answers Questionnaire
Answers Questionnaire
Guest answers quick questionnaire regarding dietary restrictions and stay purposes
Pre-Arrival:
Enter Bespoke by Vouch
Enter Bespoke by Vouch
Guest enters Bespoke by Vouch to browse recommendations that are highly targeted to the specific guest segment
Pre-Arrival:
Make Payment
Make Payment
Guest adds items to cart and makes payment directly on platform
Pre-Arrival:
Instant Confirmation
Instant Confirmation
An instant email confirmation is sent immediately to guest
How It Works
Pre-Arrival:
Receive Automated Email
Receive Automated Email
Guest receives automated email 3 days before arrival
Pre-Arrival:
Answers Questionnaire
Answers Questionnaire
Guest answers quick questionnaire regarding dietary restrictions and stay purposes
Pre-Arrival:
Enter Bespoke by Vouch
Enter Bespoke by Vouch
Guest enters Bespoke by Vouch to browse recommendations that are highly targeted to the specific guest segment
Pre-Arrival:
Make Payment
Make Payment
Guest adds items to cart and makes payment directly on platform
Pre-Arrival:
Instant Confirmation
Instant Confirmation
An instant email confirmation is sent immediately to guest
Improved Guest Satisfaction
A survey done on Bespoke by Vouch showed that 77% of users felt appreciated when they received a pre-arrival email asking their preferences and giving them recommendations to further improve their stay experience. Hotels can obtain important guest information like dietary restrictions, stay purposes and arrival timings through Bespoke by Vouch for a better understanding of each guest and how to best serve them.
Improved Guest Satisfaction
A survey done on Bespoke by Vouch showed that 77% of users felt appreciated when they received a pre-arrival email asking their preferences and giving them recommendations to further improve their stay experience. Hotels can obtain important guest information like dietary restrictions, stay purposes and arrival timings through Bespoke by Vouch for a better understanding of each guest and how to best serve them.
How it Works
From room upgrades to spa packages and hotel merchandise, the sky’s the limit to what you can offer on Bespoke by Vouch!
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- Room Type and Access Upgrades
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- Private Transport Arrangement
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- In-Room Dining & Restaurant Promotions
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- Bedding and Pillow Requests
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- Spa and Rejuvenation Packages
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- Seasonal Offerings
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- Special Room Setup
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- Additional Stay Add-Ons
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- Meeting Facilities & Equipment
How It Works
From room upgrades to spa packages and hotel merchandise, the sky’s the limit to what you can offer on Bespoke by Vouch!
-
- Room Type and Access Upgrades
-
- Private Transport Arrangement
-
- In-Room Dining & Restaurant Promotions
-
- Bedding and Pillow Requests
-
- Spa and Rejuvenation Packages
-
- Seasonal Offerings
-
- Special Room Setup
-
- Additional Stay Add-Ons
-
- Meeting Facilities & Equipment
Full Control Over Pricing and Availability
The backend management portal of Bespoke by Vouch is optimised for maximum convenience when updating offerings and room rates. This is created to give hotels the flexibility and control to implement their strategies on pricing and availability in times of fluctuating demand.
Full Control Over Pricing and Availability
The backend management portal of Bespoke by Vouch is optimised for maximum convenience when updating offerings and room rates. This is created to give hotels the flexibility and control to implement their strategies on pricing and availability in times of fluctuating demand.
Made Better with Integration
Integrated with Opera PMS and Infor HMS, automated emails are sent to arriving guests without the need for manual handling. All guest information and purchased deals through Bespoke by Vouch are recorded directly and seamlessly on the PMS for your operation’s execution.
Made Better with Integration
Integrated with Opera PMS and Infor HMS, automated emails are sent to arriving guests without the need for manual handling. All guest information and purchased deals through Bespoke by Vouch are recorded directly and seamlessly on the PMS for your operation’s execution.
Benefits
Easy Management
One platform that combines pre-arrival engagement with upselling for hotels
Streamlined Communications
Guest communications are streamlined without having to receive multiple emails
Full Control at Your Fingertips
Activate revenue strategy with full control over pricing and availability
Superior Guest Targeting
Upsells are efficiently targeted to pre-set guest segments to ensure optimised selling and better conversion rates
Instant Confirmation
Purchases are confirmed instantly with automated email acknowledgement to guest
Pay Nothing Till You Earn
Hotels can enjoy the use of Bespoke by Vouch at no capital expense with our revenue sharing model. Plus, we will be waiving service fees for set up, training and dedicated support. Contact us today for more information.
Pay Nothing Till You Earn
Hotels can enjoy the use of Bespoke by Vouch at no capital expense with our revenue sharing model. Plus, we will be waiving service fees for set up, training and dedicated support. Contact us today for more information.