Bespoke by Vouch

Generate Incremental Revenue through Personalisation

Bespoke by Vouch is a powerful pre-arrival platform where guests can add-on experiences and customise their stay at your property through targeted personalised offers.

This platform enables complete back-end control on how your hotel upsells rooms and cross-sells services for every guest in advance.

How it Works

Receives Automated Email

Guest receives an automated email 3 days before arrival

Answers Questionnaire

Guest answers quick questionnaire regarding dietary restrictions and stay purposes

Enter Bespoke by Vouch

Guest enters Bespoke to browse recommendations that are highly targeted to the specific guest segment.

Makes Payment

Guest adds items to cart and makes payment directly on platform.

Instant Confirmation

An instant email confirmation is sent immediately to guest.

How it Works

Receives automated email

Guest receives an automated email 3 days before arrival

Answers questionnaire

Guest answers quick questionnaire regarding dietary restrictions and stay purposes

Enter Bespoke by Vouch

Guest enters Bespoke to browse recommendations that are highly targeted to the specific guest segment.

Makes payment

Guest adds items to cart and makes payment directly on platform.

Instant confirmation

An instant email confirmation is sent immediately to guest.

Improved Guest Satisfaction

A survey done on Bespoke by Vouch showed that 77% of users felt appreciated when they received a pre-arrival email asking their preferences and giving them recommendations to further improve their stay experience. Hotels can obtain important guest information like dietary restrictions, stay purposes and arrival timings through Bespoke by Vouch for a better understanding of each guest and how to best serve them.

Improved Guest Satisfaction

A survey done on Bespoke by Vouch showed that 77% of users felt appreciated when they received a pre-arrival email asking their preferences and giving them recommendations to further improve their stay experience. Hotels can obtain important guest information like dietary restrictions, stay purposes and arrival timings through Bespoke by Vouch for a better understanding of each guest and how to best serve them.

Boost Your Revenue Through Upselling

From room upgrades to spa packages and hotel merchandise, the sky’s the limit to what you can offer on Bespoke by Vouch!

Full Control Over Pricing and Availability

The backend management portal of Bespoke by Vouch is optimised for maximum convenience when updating offerings and room rates. This is created to give hotels the flexibility and control to implement their strategies on pricing and availability in times of fluctuating demand.

Full Control Over Pricing and Availability

The backend management portal of Bespoke by Vouch is optimised for maximum convenience when updating offerings and room rates. This is created to give hotels the flexibility and control to implement their strategies on pricing and availability in times of fluctuating demand.

Made Better with Integration

With integration to your hotel’s Opera PMS, automated emails are sent to arriving guests without the need for manual handling. All guest information and purchased deals through Bespoke by Vouch are recorded directly and seamlessly on the PMS for your operation’s execution.

Made Better with Integration

With integration to your hotel’s Opera PMS, automated emails are sent to arriving guests without the need for manual handling. All guest information and purchased deals through Bespoke by Vouch are recorded directly and seamlessly on the PMS for your operation’s execution.

Benefits

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Easy Management

One platform that combines pre-arrival engagement with upselling for hotels

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Streamlined Communications

Guest communications are streamlined without having to receive multiple emails

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Full Control at Your Fingertips

Activate revenue strategy with full control over pricing and availability

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Superior Guest Targeting

Upsells are efficiently targeted to pre-set guest segments to ensure optimised selling and better conversion rates

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Instant Confirmation

Purchases are confirmed instantly with automated email acknowledgement to guest

Pay Nothing till You Earn

Hotels can enjoy the use of Bespoke by Vouch at no capital expense with our revenue sharing model. Plus, we will be waiving service fees for set up, training and dedicated support. Contact us today for more information.