Incremental Revenue Generation for Bangkok Hotels Meet Joe, a traveller ready to explore the world again after the borders have opened. His first stop, the city of smiles - Bangkok. Having been cooped up at home due to the pandemic, the desire to travel and spend...

Effective Strategies For Increasing Positive Guest Reviews No matter what one might say, first impressions do count. As early as 2014, a TripAdvisor survey[1] reported that hotel-goers read between 6 to 12 reviews before deciding on a hotel. Moreover, the same report suggested that 96 per...

Benefits Of A Self-Service Guest Journey For Guests & Hotels Walk into virtually any fast food restaurant in Singapore today, and you will be greeted not only by the service staff, but also by a row of self-service ordering kiosks. Indeed, self-service kiosks have become increasingly...

Elevating Hotel Guest Experience In Kuala Lumpur Through Technology Malaysia reopened its borders to international travellers on 1 April 2022, including its land borders with Singapore. With Singaporeans recording the most number of tourist arrivals into the country, hotels can expect a high influx of guests...

Everything You Need To Know About Guest Experience Platforms As borders reopen amidst the abating of COVID-19 restrictions in many places around the world, international travel has seen surging demand for flights, tours, and hotel stays. But besides the frantic rush for hotels to reawaken from...

4 Things Hotels Should Take Away From The Pandemic Prior to the onslaught of the COVID-19 pandemic, the hospitality industry thrived across the globe – though with the exception of only making small leaps of progress when it came to innovating the guest experience. Now, in...

CNA938 Money Mind Interview With CEO, Joseph Ling Vouch’s CEO and founder Joseph Ling joined CNA938 Money Mind hosts Stanley Leong and Hui Wong on 13 May 2022 to talk about the future of technology in the hospitality and travel industry. With travel borders starting to...

Hotel Upselling & Ways To Generate Consistent Revenue From It As a hotelier, you have probably heard that upselling is an excellent strategy to increase revenue while boosting guest experience. However, this remark understates the true significance of hotel upselling. Most hoteliers today understand that upselling...