Innovate and Modernise the Tourism Experience
Trusted by Tourism Partners and Clients
What We Do
By providing access to information about your offerings, including background, significance, unique features, and even member benefits, our digital solutions can offer users a more immersive and interactive experience that drives revenue and loyalty.
Our Solutions
We have been working closely with a multitude of tourism stakeholders to map out the user journey across various touchpoints to help deliver an impactful end-to-end experience.
Customisable Interface
Gamification
Digital Ticketing
Booking Management
Merchandise Catalogue
Live Chat
Data Analytics
3rd Party Integrations
Making Art More Accessible
Challenge
The National Gallery Singapore recognised that access to art education and resources can be limited, and was dedicated to addressing this issue. With the aim of expanding its educational offerings beyond its physical exhibitions, the National Gallery Singapore has developed a free programme for their users digitally.Solution
Vouch has seamlessly integrated its technology to popular text messaging platforms to offer ARText, a pioneering and exclusive mobile educational platform in Asia initiated by a museum. This helps National Gallery Singapore to:- Allow users to conveniently sign up and receive daily bite-sized lessons on artists and artworks of Southeast Asia
- Enable learners to personalise their experience and modify their preferences in order to receive tailored content
- Enhance learning via chat to make learning accessible and engaging
Making Art More Accessible
Challenge
The National Gallery Singapore recognised that access to art education and resources can be limited, and was dedicated to addressing this issue. With the aim of expanding its educational offerings beyond its physical exhibitions, the National Gallery Singapore has developed a free programme to offer users digitally.Solution
Vouch has seamlessly integrated its technology to popular text messaging platforms to offer ARText, a pioneering and exclusive mobile educational platform in Asia initiated by a museum. This helps National Gallery Singapore to:- Allow users to conveniently sign up and receive daily bite-sized lessons on artists and artworks of Southeast Asia
- Enable learners to personalise their experience and modify their preferences in order to receive tailored content
- Enhance learning via chat to make learning accessible and engaging
Sparking Interest for District Discovery
Challenge
The Civic District in Singapore is rich with history and famous landmarks that go unnoticed by many. The Arts House, situated in the district, was seeking a connection between users and placemaking stakeholders by means of a digital solution, promoting a culture of self-education and discovery within the area.Solution
A persona, ‘Sparky’, was developed to represent Vouch’s Digital Compendium for The Arts House. ‘Sparky’ invites visitors to use the platform and explore the precinct which helps:
- Offer a mobile-friendly, guided walking tour to explore the precinct and learn about the significance of public artworks and art establishments
- Involve users in a gamified journey allowing them to progress through stages of the game while unlocking different rewards along the way
- Create memorable experiences between ‘Sparky’ and users through the integration of Augmented Reality (AR) feature
Sparking Interest for District Discovery
Challenge
The Civic District in Singapore is rich with history and famous landmarks that go unnoticed by many. The Arts House, situated in the district, was seeking a connection between users and placemaking stakeholders by means of a digital solution, promoting a culture of self-education and discovery within the area.Solution
A persona, ‘Sparky’, was developed to represent Vouch’s Digital Compendium for The Arts House. ‘Sparky’ invites visitors to use the platform and explore the precinct which helps:
- Offer a mobile-friendly, guided walking tour to explore the precinct and learn about the significance of public artworks and art establishments
- Involve users in a gamified journey allowing them to progress through stages of the game while unlocking different rewards along the way
- Create memorable experiences between ‘Sparky’ and the user through the integration of Augmented Reality (AR) feature
AI Chatbot Meets Personalisation
Challenge
Mandai Wildlife Reserve is one of the most visited attractions in Singapore and their operator team faced overwhelming volumes of incoming phone enquiries daily. The organisation was looking for a digital solution that would help automate answering of commonly asked questions while handling intricate enquiries with a personal approach.Solution
Together with Vouch, the attraction launched an integrated chatbot on their website which was further enhanced with a live chat feature that enabled real-time agent chatting when necessary. This helped Mandai Wildlife Reserve to:
- Empower each agent to handle several visitor conversations at once
- Provide quick responses to enquiries without visitors needing to wait on the line
- Assess the productivity and efficiency of individual support agents
- Gain insightful data to better understand their visitors
AI Chatbot Meets Personalisation
Challenge
Mandai Wildlife Reserve is one of the most visited attractions in Singapore and their operator team faced overwhelming volumes of incoming phone enquiries daily. The organisation was looking for a digital solution that would help automate answering of commonly asked questions while handling intricate enquiries with a personal approach.Solution
Together with Vouch, the attraction launched an integrated chatbot on their website which was further enhanced with a live chat feature that enabled real-time agent chatting when necessary. This helped Mandai Wildlife Reserve to:
- Empower each agent to handle several visitor conversations at once
- Provide quick responses to enquiries without visitors needing to wait on the line
- Assess the productivity and efficiency of individual support agents
- Gain insightful data to better understand their visitors
Modernising Museums
Challenge
The National Heritage Board of Singapore aimed to enhance museum-goers’ experience by developing a comprehensive digital solution that is both contactless and interactive.Solution
Vouch customised an end-to-end visitor mobile platform that included e-ticketing and gave users access to exclusive digital content in multiple languages for an inclusive experience. This enables museums under the National Heritage Board to:
- Provide visitors an all-encompassing digital journey from pre-arrival, on-site content exploration and post-visit review
- Better crowd manage and reduce waiting times with digital ticketing and amenities booking
- Immerse visitors with engaging visual audio content in their preferred languages
- Gather information and user behaviour data on museum visitors to better improve on-site experiences
- Equip personnel with a user-friendly and customisable back-end platform that streamlines day-to-day operations
Modernising Museums
Challenge
The National Heritage Board of Singapore aimed to enhance museum-goers’ experience by developing a comprehensive digital solution that is both contactless and interactive.Solution
Vouch customised an end-to-end visitor mobile platform that included e-ticketing and gave users access to exclusive digital content in multiple languages for an inclusive experience. This enables museums under the National Heritage Board to:
- Provide visitors an all-encompassing digital journey from pre-arrival, on-site content exploration and post-visit review
- Better crowd manage and reduce waiting times with digital ticketing and amenities booking
- Immerse visitors with engaging visual audio content in their preferred languages
- Gather information and user behaviour data on museum visitors to better improve on-site experiences
- Equip personnel with a user-friendly and customisable back-end platform that streamlines day-to-day operations
