Service: More Important Now Than Ever Before At the core of hospitality lies positive guest experiences, and this remains true across most

With a sudden influx of staycation guests during the December holidays, hotels in Singapore face difficulties in crowd management during check-in, resulting

To ensure the safety of guests and staff, and maintain operational excellence with lean workforce, reopening hotels should consider integration of contactless

With mobile phone ownership becoming the norm, how useful can the in-room phone continue to be? Landline telephones were first introduced into

Are you familiar with the Diffusion of Innovation Theory (DOI)? DOI explains how a particular idea, innovation, or product gains momentum and