Hotel Operations Management Ecosystem (HOME)

Hitting a HOME Run in Operations

Introducing Vouch’s Hotel Operations Management Ecosystem (HOME). The easier and more efficient way to streamline all guest requests and orders into a seamless, intuitive back-end management system.

Guest Platform Meets Supercharged Efficiency

Vouch’s award-winning Guest Experience Platform turns it up with a brand new back-end management extension to help hotels achieve new heights in productivity, while giving guests the best hotel experience in this modern world of travel.

With Hotel Operations Management Ecosystem (HOME), tasks are digitalised, assignments are instant, and insights are available in comprehensive dashboards for supervisors in real-time.

Guest Platform Meets Super-charged Efficiency

Vouch’s award-winning Guest Experience Platform turns it up with a brand new back-end management extension to help hotels achieve new heights in productivity, while giving guests the best hotel experience in this modern world of travel.

With Hotel Operations Management Ecosystem (HOME), tasks are digitalised, assignments are instant, and insights are available in comprehensive dashboards for supervisors in real-time.

Vouch’s Guest Experience Platform Powering Over

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Hotel Rooms Worldwide

The Solution You’ve Been Waiting For

HOME is the resulting product of long-term collaboration with piloting hotels and interviews with knowledgeable industry experts. Built to address persisting challenges faced daily by operations, HOME features new functionalities absent in legacy systems and a seamless digitalised workflow management for operation teams across the entire hotel. 

The best part? HOME is priced to be accessible for hotels of all size and geography.

The Solution You’ve Been Waiting For

HOME is the resulting product of long-term collaboration with piloting hotels and interviews with knowledgeable industry experts. Built to address persisting challenges faced daily by operations, HOME features new functionalities absent in legacy systems and a seamless digitalised workflow management for operation teams across the entire hotel. 

The best part? HOME is priced to be accessible for hotels of all size and geography.

Achieve More Productivity with Less Cost

Maximise efficiency by letting HOME automate the coordination and workflow of your hotel’s operations. Roaming employees are kept updated on incoming tasks on their mobile phones and supervisors get full transparency on every activity status to ensure no task is left undone. With HOME, hotels can continue delivering excellent service with a lean team while saving money.

Achieve More Productivity with Less Cost

Maximise efficiency by letting HOME automate the coordination and workflow of your hotel’s operations. Roaming employees are kept updated on incoming tasks on their mobile phones and supervisors get full transparency on every activity status to ensure no task is left undone. With HOME, hotels can continue delivering excellent service with a lean team while saving money.

Give Guests a Choice and Hotels a Break

With a direct channel of communication between guest and hotel, you can now enable guest customisations that are mutually beneficial. For example, HOME has a built-in function that allows guests to choose their desired level of daily room cleaning service. This is greatly advantageous for hotels for two reasons: 1. Hotels no longer need to default to full room make up daily which reduces workload for the Housekeeping department, 2. Hotels can advance on their environmental commitments with reduced laundry needs on towels and linen. For guests, this empowers them with the choice to implement personal sustainable preferences during their stays.

Seamless Offline Communications

A solution designed to operate flawlessly, even without internet signal. Real-time communication and task updates for your staff are guaranteed throughout every corner of the hotel, with zero delays. Empower your team with uninterrupted task management and maximized productivity!

Give Guests a Choice and Hotels a Break

With a direct channel of communication between guest and hotel, you can now enable guest customisations that are mutually beneficial. For example, HOME has a built-in function that allows guests to choose their desired level of daily room cleaning service. This is greatly advantageous for hotels for two reasons: 1. Hotels no longer need to default to full room make up daily which reduces workload for the Housekeeping department, 2. Hotels can advance on their environmental commitments with reduced laundry needs on towels and linens. For guests, this empowers them with the choice to implement personal sustainable preferences during their stays.

Key features of HOME

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All-in-One Holistic Solution

Front-to-back, end-to-end seamless solution for hotels of all sizes.

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Low Infrastructure Costs

No hardware investment is required.

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No Hidden Fees

Transparent pricing with unlimited internal users for each hotel account.

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Closer Connection to Guests

New digital channel to communicate directly with your in-house guests.

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Efficient Service Delivery With Lean Workforce

Streamlined work processes benefitting both hotel and guest.

How it Works

Receives automated email

Guest receives an automated email 3 days before arrival

Answers questionnaire

Guest answers quick questionnaire regarding dietary restrictions and stay purposes

Enter Bespoke by Vouch

Guest enters Bespoke to browse recommendations that are highly targeted to the specific guest segment.

Makes payment

Guest adds items to cart and makes payment directly on platform.

Instant confirmation

An instant email confirmation is sent immediately to guest.

Scenarios for HOME

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Built by Hoteliers for Hoteliers

Get a deeper understanding of Vouch’s Hotel Operations Management Ecosystem (HOME) and how your hotel will greatly benefit from implementing this full transformation.

Schedule a tailored consultation to start.