Highlights To ensure the safety of guests and staff, and maintain operational excellence with lean workforce, reopening hotels should consider integration of

With mobile phone ownership becoming the norm, how useful can the in-room phone continue to be? Landline telephones were first introduced into

The COVID-19 pandemic turned 2020 into an extraordinary time for hotels everywhere, during which uncertainty was the only constant. At Pan Pacific

A luxury 5-star hotel located in the city’s vibrant downtown, InterContinental Singapore Robertson Quay (ICSRQ) was busy year-round with guests checking in

Andaz Singapore Case Study UPDATE: The Andaz Singapore chatbot project was so successful, that it won Hyatt International’s prestigious CEO’s Award for

Are you familiar with the Diffusion of Innovation Theory (DOI)? DOI explains how a particular idea, innovation, or product gains momentum and