Room Request

Automate Requests and Stay Efficient

Skip the call centre and provide your guests a platform to place room requests through their mobile phones from their rooms. Most importantly, the housekeeping team can be more efficient with a real-time communication channel, and requests will be fulfilled promptly as housekeepers move about the property. 

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Vouch Guest Experience Platform Room Housekeeping Services Request

Our Clients:

Hotel Technology Solutions
Smart Hotel Technology Singapore
Singapore Guest Experience
Hotel Technology Solutions Singapore
Singapore Hotel Solutions

Benefits

Facilities booking system

Operational Efficiency

Reduced manpower dependency on the call centre, especially during peak periods.

Error-free Requests

Reduce erroneous requests over the phone and allow guests the independence of self-service.

mobile check in hotel singapore

Reduced Dropped Calls

Receive less low-impact calls and reduce chance of dropped calls.

contactless check in hotel singapore

Improved Experience

Get items delivered to guests quicker when housekeepers are kept informed on incoming requests.

Integration Partners

Integrated with Hospitality Operations Management partners to enable operational excellence and provide a truly optimised and seamless process for your hotel operations.
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Housekeeping Integration Hotel Technology
Housekeeping Integration Hotel Technology

Integration Partners

Integrated with Hospitality Operations Management partners to enable operational excellence and provide a truly optimised and seamless process for your hotel operations.
Check My Integration
“Vouch has effectively supported the Operations team at Capri by Fraser, Changi City. It has freed up the call lines for item requests, allowing better management of guests’ feedback. The solution has enabled our staff to focus on delivering service excellence and improving the overall work efficiency.”
Mimi Phoon, Executive Assistant Manager
Mimi Phoon, Executive Assistant ManagerCapri by Fraser, Changi City / Singapore

Commonly Asked Questions

Room Request

When your guest sends in a request order, a ticket is delivered to you through a web-based platform which is accessible on desktop, tablet, or mobile phone. If your housekeepers are equipped with portable devices as they work, they can fulfill requests on the go – saving time for the department and responding to guests quicker.

Yes, and hotels rightfully should. On our guest experience platform, users will be given access to make requests across a wide range, including towels, shower amenities, pillow and duvet loans, in stipulated quantities decided by the hotel.

Vouch can be integrated with HotSOS, FCS, Knowcross and other Housekeeping software to further increase manpower efficiencies at your hotel. 

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