With hotel mobile check-in added, Vouch’s Guest Experience Platform is a full-suite hospitality solution with functionalities that enhance guest experience throughout the whole guest journey from pre-stay to post-stay. The mobile check-in function comprises three simple steps performed by the guest: registration, credit card pre-authorisation, and...

Highlights Crowne Plaza Bandung is a five-star IHG hotel in downtown Bandung, Indonesia that seeks new technologies to become more sustainable and efficient in its daily operations Vouch created the Digital Concierge Jaka, which is easy to use and requires minimal training for the staff, and it...

Hotels typically face challenges such as understaffing and high dropped call rate, leading to low ancillary revenue and compromised guest satisfaction. Digital hotel technology is the key to overcoming challenges in traditional means of hotel operations and redefining guest experience. The Vouch Guest Experience Platform is the...

Many hoteliers often misunderstand the cost of implementing hotel innovations. An alternative cost evaluation shows that a smart hotel technology could cost as low as 0.1% of each room’s revenue. Besides direct impact on revenue, digital solutions could help you realise dramatic labour savings every month,...

PARKROYAL COLLECTION Marina Bay Takes Operational Efficiency to The Next Level with Vouch Hotels under the Pan Pacific Group are taking gigantic steps towards operational efficiency, with properties under the chain partnering with Vouch to ensure a smooth transition into the ‘new normal’ as borders reopen. Formerly known as...

Service: More Important Now Than Ever Before At the core of hospitality lies positive guest experiences, and this remains true across most service industries. Research shows that hotel guests who are positively engaged spend up to 140% more than those who reported undergoing negative experiences. Additionally, as a...