Vouch for Fraser

The Preferred Experience Platform For Hotels & Serviced Apartments

Vouch for Fraser

The Preferred Experience Platform For Hotels & Serviced Apartments

Great for Guests, Revolutionary for Hoteliers

Vouch Guest Experience Platforms are purpose-built to enhance guest convenience, while dramatically streamlining backend operations.

We work continuously with hotel partners to identify operational pain points and engineer efficient solutions to optimise their work processes. The end results are higher guest satisfaction, increased guest spending, and substantial cost-savings from improved operational productivity.

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Great for Guests, Revolutionary for Hoteliers

Vouch Guest Experience Platforms are purpose-built to enhance guest convenience, while dramatically streamlining backend operations.

We work continuously with hotel partners to identify operational pain points and engineer efficient solutions to optimise their work processes. The end results are higher guest satisfaction, increased guest spending, and substantial cost-savings from improved operational productivity.

Groundbreaking Innovations, Coming Soon

Bespoke by Vouch

Bespoke by Vouch is a powerful pre-arrival platform where guests can add-on experiences and customise their stay at your property through targeted personalised offers. Understand your guests by gathering their profiles and preferences during pre-arrival and simplify upselling of rooms and services in advance of their stay.

Our backend management portal is optimised for maximum convenience when updating offerings and room rates, ensuring no opportunities for upselling is missed.

Vouch Housekeeping

Ditch the radio, pen and paper, and digitalise housekeeping workflow for optimised productivity. With Vouch Housekeeping, supervisors can manage room assignment and task allocation in real-time, while keeping in constant two-way communication with their roaming housekeepers. Our technology allows complete mobility for the department, leading to increased efficiency and speedier turnover for rooms to be sold.

Ground-breaking Innovations, Coming Soon

Bespoke by Vouch

Bespoke by Vouch is a powerful pre-arrival platform where guests can add-on experiences and customise their stay at your property through targeted personalised offers. Understand your guests by gathering their profiles and preferences during pre-arrival and simplify upselling of rooms and services in advance of their stay.

Our backend management portal is optimised for maximum convenience when updating offerings and room rates, ensuring no opportunities for upselling is missed.

Vouch Housekeeping

Ditch the radio, pen and paper, and digitalise housekeeping workflow for optimised productivity. With Vouch Housekeeping, supervisors can manage room assignment and task allocation in real-time, while keeping in constant two-way communication with their roaming housekeepers. Our technology allows complete mobility for the department, leading to increased efficiency and speedier turnover for rooms to be sold.

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Fraser Rooms Powered by Vouch

Whether you’re looking for a digital concierge, a productivity tool or a boost in your incremental revenue, we’re here for you.

Safety Beyond the Pandemic

Champion the Fraser commitment of #FraserCares by keeping your guests well informed of evolving local regulations and changes within your property via a contactless communication platform. Go the extra mile to enable safe distancing at your facilities with Vouch’s Facilities Management System and keep updated of your guests’ health status with our pre-arrival health declaration function. Best of all, information can be accessed by guests in real-time and the entire process through Vouch is paper-less.

Safety Beyond the Pandemic

Champion the Fraser commitment of #FraserCares by keeping your guests well informed of evolving local regulations and changes within your property via a contactless communication platform. Go the extra mile to enable safe distancing at your facilities with Vouch’s Facilities Management System and stay informed of your guests’ health status with our pre-arrival health declaration tool. Best of all, information can be accessed by guests instantly and the entire process through Vouch is paper-less.

Welcome to a World of Privileges

Encourage new guests to sign up for Fraser World while staying at your property. With Vouch, you can automate enrolment initiatives for the loyalty programme and communicate membership benefits, rewards and special offers to motivate your guests.

Welcome to a World of Privileges

Encourage new guests to sign up for Fraser World while staying at your property. With Vouch, you can automate enrolment initiatives for the loyalty programme and communicate membership benefits, rewards and special offers to motivate your guests.

Insights for Smarter Operations

Leverage data collected from Vouch to generate new perspectives on improving differentiated guest experiences. Use predictive analytics to help forecast guest activity, and make data-driven decisions for more efficient operations. From knowing what your guests truly care about from their interactions with the platform, to maximising productivity by tweaking ops schedules according to demand, data can help unlock insights for improvement for both operations and guests.

Insights for Smarter Operations

Leverage data collected from Vouch to generate new perspectives on improving differentiated guest experiences. Use predictive analytics to help forecast guest activity, and make data-driven decisions for more efficient operations. From knowing what your guests truly care about from their interactions with the platform, to maximising productivity by tweaking ops schedules according to demand, data can help unlock insights for improvement for both operations and guests.

How it Started: Capri by Fraser, Changi City

In 2018, we launched Lola the Digital Concierge at our very first Fraser property. Since then, we’ve expanded our functionalities to include digital touchpoints across the entire guest journey, starting at pre-arrival. Watch this video featuring Foo Tun Tshen and our Product Manager as they discussed how Fraser and Vouch collaborated to design a suite of connected digital solutions, which resulted in a seamless and improved guest experience.

How it Started: Capri by Fraser, Changi City

In 2018, we launched Lola the Digital Concierge at our very first Fraser property. Since then, we’ve expanded our functionalities to include digital touchpoints across the entire guest journey, starting at pre-arrival. Watch this video featuring Foo Tun Tshen and our Product Manager as they discussed how Fraser and Vouch collaborated to design a suite of connected digital solutions, which resulted in a seamless and improved guest experience.

Talk the Talk

Lost in translation? Not with a multilingual solution like Vouch. Identify common guest profiles and enable language customisation for your top demographics with our Guest Experience Platform.

Talk the Talk

Lost in translation? Not with a multilingual solution like Vouch. Identify common guest profiles and enable language customisation for your top demographics with our Guest Experience Platform.

An Investment that Pays for Itself

Understand your guests and send targeted service recommendations (such as babysitting, meeting facilities and dining) at strategic guest touchpoints to increase guest delight. With Vouch acting as a new revenue stream for your property, you can achieve higher TREVPAR without the need for additional manpower or pushy sales pitches.

An Investment that Pays for Itself

Understand your guests and send targeted service recommendations (such as babysitting, meeting facilities and dining) at strategic guest touchpoints to increase guest delight. With Vouch acting as a new revenue stream for your property, you can achieve higher TREVPAR without the need for additional manpower or pushy sales pitches.

Instant Responses Any Time, Any Day

Connect with your guests like never before. From pre-arrival to check-out, Vouch offers digital solutions that allow seamless communication throughout the entire guest journey. Does your hotel allow pets? What’s new in the neighbourhood? Any organised activities for residents? Provide guests with instant answers to these commonly asked questions on an intuitive, simple to use platform.

Instant Responses Any Time, Any Day

Connect with your guests like never before. From pre-arrival to check-out, Vouch offers digital solutions that allow seamless communication throughout the entire guest journey. Does your hotel allow pets? What’s new in the neighbourhood? Any organised activities for residents? Provide guests with instant answers to these commonly asked questions on an intuitive, simple to use platform.

Real Results from Fraser Properties

83%

of guests made bookings for facilities via Vouch at Capri by Fraser, Changi City

231.93

Year to date man-hours saved at Fraser Suites Perth

515.3

Year to date man-hours saved at Capri by Fraser, Changi City

Real Results from Fraser Properties

83%

of guests made bookings for facilities via Vouch at Capri by Fraser, Changi City

231.93

Year to date man-hours saved at Fraser Suites Perth

515.3

Year to date man-hours saved at Capri by Fraser, Changi City

Hear from Fraser Guests

Hear from Fraser Guests