Vouch for Hyatt

The Future of Service Excellence

Great for Guests, Revolutionary for Hoteliers

Vouch Guest Experience Platforms are purpose-built to enhance guest convenience, while dramatically streamlining backend operations.

We work continuously with hotel partners to identify operational pain points and engineer efficient solutions to optimise their work processes. The end results are higher guest satisfaction, increased guest spending, and substantial cost-savings from improved operational productivity.

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Great for Guests, Revolutionary for Hoteliers

Vouch Guest Experience Platforms are purpose-built to enhance guest convenience, while dramatically streamlining backend operations.

We work continuously with hotel partners to identify operational pain points and engineer efficient solutions to optimise their work processes. The end results are higher guest satisfaction, increased guest spending, and substantial cost-savings from improved operational productivity.

Not Just Another Chatbot

5 years ago, our core product was chat. Today, we’re so, so much more. We kept an ear to the ground, hired professionals who understand the industry and evolved our product to one that truly works for hotels. Instead of innovating for innovation’s sake, and exacerbating the strain on operations, our solutions function specifically to ease pain points for hotels and bring real convenience to guests.

Not Just Another Chatbot

5 years ago, our core product was chat. Today, we’re so, so much more. We kept an ear to the ground, hired professionals who understand the industry and evolved our product to one that truly works for hotels.

Instead of innovating for innovation’s sake, and exacerbating the strain on operations, our solutions function specifically to ease pain points for hotels and bring real convenience to guests.

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Hyatt rooms love Vouch
Whether you’re looking for contactless dining solutions, digital concierge, or a boost in your ancillary revenue, we’re here for you.

Safety First, WellBeing Always

Champion the Hyatt commitment of Safety First, WellBeing Always by giving your guests the option of contactless communication on a platform that automates and streamlines your operations. Go the extra mile to enable safe distancing at your facilities with Vouch’s Facilities Management System and stay informed of your guests’ health status with our pre-arrival health declaration tool.

Safety First, WellBeing Always

Champion the Hyatt commitment of Safety First, WellBeing Always by giving your guests the option of contactless communication on a platform that automates and streamlines your operations. Go the extra mile to enable safe distancing at your facilities with Vouch’s Facilities Management System and stay informed of your guests’ health status with our pre-arrival health declaration tool.

A Better Way to Dine

Digitise your hotel’s dining experience with an all-in-one platform that’s simple for your customers and staff to use. Available for in-room dining, dine-in and takeaway, orders are placed contactlessly via guests’ mobile phones and sent directly to the kitchen. Our digital menus also allow for instant updates, so F&B teams have the flexibility to create promotions, modify offers and remove sold-out items in real time.

A Better Way to Dine

Digitise your hotel’s dining experience with an all-in-one platform that’s simple for your customers and staff to use.

Available for in-room dining, dine-in and takeaway, orders are placed contactlessly via guests’ mobile phones and sent directly to the kitchen. Our digital menus also allow for instant updates, so F&B teams have the flexibility to create promotions, modify offers and remove sold-out items in real time.

Capable. Compatible. Convenient.

Vouch’s Guest Experience Platform allows for greater functionality when integrated with existing hospitality optimisation systems. This increases convenience for operations and enables smoother transactions for your guests.

Capable. Compatible. Convenient.

Vouch’s Guest Experience Platform allows for greater functionality when integrated with existing hospitality optimisation systems. This increases convenience for operations and enables smoother transactions for your guests.

An Investment that Pays for Itself

Achieve higher TREVPAR without the need for additional manpower or pushy sales pitches with Vouch’s RevBooster module. Display product recommendations at strategic guest touchpoints on our guest experience platform to create new revenue streams for your hotel.

An Investment that Pays for Itself

Achieve higher TREVPAR without the need for additional manpower or pushy sales pitches with Vouch’s RevBooster module. Display product recommendations at strategic guest touchpoints on our guest experience platform to create new revenue streams for your hotel.

Talk the Talk

Lost in translation? Not with a multilingual solution like Vouch. Identify common guest profiles and enable language customisation for your top demographics with our Guest Experience Platform.

Talk the Talk

Lost in translation? Not with a multilingual solution like Vouch. Identify common guest profiles and enable language customisation for your top demographics with our Guest Experience Platform.

Photo credit: Grand Hyatt Singapore

The Hyatt Way of Life

Encourage new guests to sign up for World of Hyatt while staying at your property. With Vouch, you can automate enrolment initiatives for the loyalty programme and communicate membership benefits, rewards and special offers to motivate your guests.

Photo credit: Grand Hyatt Singapore

The Hyatt Way of Life

Encourage new guests to sign up for World of Hyatt while staying at your property. With Vouch, you can automate enrolment initiatives for the loyalty programme and communicate membership benefits, rewards and special offers to motivate your guests.

Insights for Smarter Operations

Leverage data collected from Vouch to generate new perspectives on improving differentiated guest experiences. Use predictive analytics to help forecast guest activity and demand, and make data-driven decisions for more efficient operations.

Insights for Smarter Operations

Leverage data collected from Vouch to generate new perspectives on improving differentiated guest experiences. Use predictive analytics to help forecast guest activity and demand, and make data-driven decisions for more efficient operations.

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How it Started: Andaz Singapore

In 2018, we launched our Digital Concierge at our first Hyatt property. Since then, we’ve expanded our functionalities to include digital touchpoints across the entire guest journey. Find out how Andaz Singapore was able to witness a 40% drop in front desk load after implementation of Vouch’s Guest Experience Platform.

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How it Started: Andaz Singapore

In 2018, we launched our Digital Concierge at our first Hyatt property. Since then, we’ve expanded our functionalities to include digital touchpoints across the entire guest journey. Find out how Andaz Singapore was able to witness a 40% drop in front desk load after implementation of Vouch’s Guest Experience Platform.

Real Results from Hyatt Hotels

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Hyatt guests that felt Vouch was functional and helpful during their stay
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Hyatt guests that felt Vouch was user-friendly and easy to use during their interaction with the platform

Hear from Hyatt Guests

Hear from Hyatt Guests