Resources

With mobile phone ownership becoming the norm, how useful can the in-room phone continue to be? Landline telephones were first introduced into

The COVID-19 pandemic turned 2020 into an extraordinary time for hotels everywhere, during which uncertainty was the only constant. At Pan Pacific

A luxury 5-star hotel located in the city’s vibrant downtown, InterContinental Singapore Robertson Quay (ICSRQ) was busy year-round with guests checking in

Andaz X Vouch Case Study

Andaz Singapore Case Study UPDATE: The Andaz Singapore chatbot project was so successful, that it won Hyatt International’s prestigious CEO’s Award for

Are you familiar with the Diffusion of Innovation Theory (DOI)? DOI explains how a particular idea, innovation, or product gains momentum and