The COVID-19 pandemic turned 2020 into an extraordinary time for hotels everywhere, during which uncertainty was the only constant. At Pan Pacific Singapore — a 790-room luxury hotel that counts the Esplanade and Singapore Flyer as its neighbours — there was a more important constant...

A luxury 5-star hotel located in the city’s vibrant downtown, InterContinental Singapore Robertson Quay (ICSRQ) was busy year-round with guests checking in and a constant flow of customers to the five celebrated dining outlets located within the hotel. However, operations soon slowed down in late...

A bot has beaten humans yet again! At the rate that bots are progressing, should humans be worried? Andy, the digital concierge for Andaz Singapore, has been awarded Hyatt International’s “CEO’s Award For Innovation” this year. The “CEO’s Award For Innovation” is awarded annually to a hotel...

Andaz Singapore Case Study UPDATE: The Andaz Singapore chatbot project was so successful, that it won Hyatt International’s prestigious CEO’s Award for Innovation! Read on to find out more about it!   About Andaz Andaz Singapore is a hotel under the Hyatt International group that is situated near Marina...