HighlightsMany hoteliers often misunderstand the cost of implementing hotel innovations. An alternative cost evaluation shows that a smart hotel technology could cost as low as 0.1% of each room’s revenue.Besides direct impact on revenue, digital solutions could help you realise dramatic labour savings every month,...

Service: More Important Now Than Ever BeforeAt the core of hospitality lies positive guest experiences, and this remains true across most service industries. Research shows that hotel guests who are positively engaged spend up to 140% more than those who reported undergoing negative experiences. Additionally, as a...